call 1.888.BEAUTY1
customercare@purebeauty.com
Monday through Friday:
10am – 7pm PST
8am – 5pm CST
Please note: Location hours of operation
vary by market. Please
click here for store locations.
PureBeauty® IN-STORE & SALON
INFORMATION
Online Resolution Form
________________________________________________
Need to update your mailing address or email?
Do you have comments about your recent PureBeauty® experience?
Please use our online
resolution form. It will be sent directly to our Customer Service
Department.
PureBeauty® In-Store Merchandise Returns
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Most products
may be returned for a full refund if returned within 30 days of purchase
with a receipt.
Returnable
products without a receipt will be issued a store credit for the current
selling price.
The following products
are not eligible for return:
~ Clearance Items
~ Opened Cosmetics
~ Nail
Polish
~ Combs and
Brushes
~ Hair
Accessories - including extensions
Returned appliances are processed as follows:
~ Appliances
may be returned within 14 days of purchase with a receipt.
~ Defective
appliances with a receipt may be exchanged within 30 days of purchase.
~ Defective
appliances with a receipt after 30 days of purchase will be processed
by the manufacturer's guidelines in their warranty/guarantee policy.
~ With each
appliance purchase, PureBeauty® will provide an additional receipt
with instruction outlining the warranty/guarantee of each appliance
manufacturer.
PureBeauty® Gift Cards
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PureBeauty® gift cards may be used for retail and/or salon services
at any PureBeauty® location. To check your
gift card balance, please call Customer Service at 1.888.beauty1, ext.
708.
Salon Service Policy
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PureBeauty® delights in Customer Satisfaction. If you have had a
service performed in one of our salons that did not meet your expectations,
we want to know! We encourage you to call the Salon location requesting
to speak to the manager. Please
click here for store locations or call Customer Service with your
concerns at 1.888.BEAUTY1, ext. 708.
Mail Orders
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Mail orders are available through any PureBeauty® retail location. Please
click here for store locations.
